Frequently Asked Questions
Privacy Policy
We understand that visitors and users of Cupid.co.za are concerned about the privacy and security of any information that is provided. We value your right to confidentiality and The Company remains committed to protecting user privacy.
Information Collected
When you register as a member and set up a profile certain information is required. This includes personally identifiable information such as your name and email address. This information is stored on our systems, but NO personally identifiable information is ever displayed in your public profile or included in any communication between members sent via the site.
Updating Your Information
We encourage you to keep your details up to date, and allow you free access to update all of your personal information including username, email address, location, password and all profile details.
Your Password
It is vital that your keep your password safe to prevent unauthorised access to your personal information. If you believe that your password has been compromised for any reason please CHANGE it immediately.
Cookies
A cookie is a piece of data stored on your hard drive that allows us to recognise your computer from one page access to the next. This section must be edited.
Deleting Your Information
You have the option to delete your profile. Please note that this permanently deletes all your information. No data will remain on our systems with the exception of personal correspondence or support enquiries sent to us, which may be stored on file.
Personal Correspondence
Correspondence sent to us including emails and letters will be stored on file with access limited to our authorised staff members.
Disclosure Of Your Information
We will not disclose any of your information without your permission.
We will not under any circumstances supply any member's details to any other member.
We will not sell or rent or give your information to any third party.
We will only disclose your information if legally obligated to do so by a statutory authority with the appropriate jurisdiction.
No Spam Policy
You may receive emails from us and anonymous emails from other members BUT WE WILL NEVER SUPPLY, SELL OR RENT YOUR EMAIL ADDRESS TO ANY THIRD PARTY.
Internal Use Of Information
Authorised staff members may use your information internally to improve our services, for example to analyse site usage, optimise content, etc; and we may use personally identifiable information to troubleshoot problems and implement our terms and conditions.
Tell A Friend Services
Our site includes various 'tell a friend' services. Your friends will never receive unsolicited email from us and, once your 'tell a friend' email is sent, they will never hear from us again unless they choose to become members themselves. You may not use the 'tell a friend' services to send spam.
Security
Whilst our technical team undertakes to do their utmost to ensure the security of our systems, internet security is a complex topic and no system can be considered 100% secure. Should a security breach occur we will endeavour to react as quickly as possible to remedy the problem, however, we cannot assume responsibility for member details compromised in the unlikely event of a security breach.
Changes To This Policy
Should we make material changes to our privacy policy, these changes will be posted to our privacy policy page. You should review this page regularly for updates.